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Frequently Asked Questions

Tech Security Digital Craft Solutions 1

General Questions

We offer comprehensive website security, performance optimization, and support services, including malware removal, security monitoring, and SSL support.

Visit our website at digitalcraftsol.co.uk, choose the membership plan that suits your needs, and follow the signup instructions.

Yes, you can upgrade or downgrade your membership plan at any time through the client portal.

Security Services

Malware removal involves detecting and eliminating malicious software from your website to ensure it is clean and secure. Our experts use advanced tools and techniques to perform this task efficiently.

The frequency of security scans depends on your membership plan. We offer scans ranging from every 24 hours to every 30 minutes.

A WAF is a security system that protects your website from various cyber threats by filtering and monitoring incoming traffic.

Performance Optimization

We optimize website performance through techniques such as caching, CDN integration, and load balancing to ensure fast loading times and smooth operation.

CDN Speed Enhancement involves using a Content Delivery Network to distribute your website’s content globally, reducing load times and improving user experience.

Yes, we provide SSL support and can assist with SSL certificate installation and management.

Support and Monitoring

You can contact our support team by submitting a request through the client portal, emailing support@digitalcraftsol.co.uk.

Response times vary based on your membership plan. Ultimate members receive the fastest response times, followed by Premium and Standard members.

Yes, we offer a 30-day money-back guarantee for our Standard, Premium, and Ultimate membership plans.

Billing and Membership

We accept various payment methods, including credit/debit cards and PayPal.

Yes, we offer a free membership plan for a limited period of 3 months with essential services.

You can cancel your membership at any time through the client portal or by contacting our support team.