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Frequently Asked Questions

Tech Security Digital Craft Solutions 1

General Questions

We offer comprehensive website security, performance optimization, and support services, including malware removal, security monitoring, and SSL support.

Visit our website at digitalcraftsol.co.uk, choose the membership plan that suits your needs, and follow the signup instructions.

Yes, you can upgrade or downgrade your membership plan at any time through the client portal.

Security Services

Malware removal involves detecting and eliminating malicious software from your website to ensure it is clean and secure. Our experts use advanced tools and techniques to perform this task efficiently.

The frequency of security scans depends on your membership plan. We offer scans ranging from every 24 hours to every 30 minutes.

A WAF is a security system that protects your website from various cyber threats by filtering and monitoring incoming traffic.

Performance Optimization

We optimize website performance through techniques such as caching, CDN integration, and load balancing to ensure fast loading times and smooth operation.

CDN Speed Enhancement involves using a Content Delivery Network to distribute your website’s content globally, reducing load times and improving user experience.

Yes, we provide SSL support and can assist with SSL certificate installation and management.

Support and Monitoring

You can contact our support team by submitting a request through the client portal, emailing support@digitalcraftsol.co.uk.

Response times vary based on your membership plan. Ultimate members receive the fastest response times, followed by Premium and Standard members.

Yes, we offer a 30-day money-back guarantee for our Standard, Premium, and Ultimate membership plans.

Billing and Membership

We accept various payment methods, including credit/debit cards and PayPal.

Yes, we offer a free membership plan for a limited period of 3 months with essential services.

You can cancel your membership at any time through the client portal or by contacting our support team.

Privacy Overview

Effective Date: May 01, 2024

Digital Craft Solutions Privacy Policy

At Digital Craft Solutions, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, digitalcraftsol.co.uk.

1. Information We Collect

We may collect and process the following data about you:

  • Personal Information: Name, email address, phone number, and other contact details.
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your information in the following ways:

  • To Provide Our Services: To manage your account and provide you with the products and services you request from us.
  • To Improve Our Website: To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes.
  • To Communicate with You: To provide you with information about other goods and services we offer that are similar to those you have already purchased or enquired about.
  • To Ensure Security: To keep our website safe and secure.
  • To Comply with Legal Obligations: To comply with applicable laws and regulations.

3. How We Share Your Information

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These rights include:

  • Access to Your Personal Data: You have the right to request access to your personal data and to check that we are lawfully processing it.
  • Correction of Your Personal Data: You have the right to request correction of any incomplete or inaccurate data we hold about you.
  • Erasure of Your Personal Data: You have the right to request that we delete or remove personal data when there is no good reason for us continuing to process it.
  • Objection to Processing: You have the right to object to our processing of your personal data where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground.
  • Request Restriction of Processing: You have the right to request that we suspend the processing of your personal data in certain scenarios.

If you wish to exercise any of the rights set out above, please contact us at support@digitalcraftsol.co.uk.

7. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

8. Contact Us

Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to support@digitalcraftsol.co.uk or by mail to:

Digital Craft Solutions
128 City Road
London, EC1V 2NX
Company Registration Number: 15638640

Thank you for visiting Digital Craft Solutions.